AUT 235 - Auto Service Management

Credit(s): 2
Lecture Hours: 1.5
Lab Hours: 0.5

This course covers automotive management operational procedures for different types of service facilities. Emphasis will focus on the tasks and duties of each member of the service team including the service consultant, technicians, and parts specialists. Topics will include customer relations from the initial contact to the presentation of the invoice to the customer as well as the work environment, legal issues, warranties, campaigns and recalls as well as the job performance techniques for the service team.
Applicable toward graduation at CSC where program structure permits:
Degree or Certificate: AAS, AGS, or Certificates where applicable

Offered: Spring or as needed
General Education: Not Applicable