MDA 114 - Administrative Procedures I

Credit(s): 3
Lecture Hours: 2
Lab Hours: 1.5

This course is the first part of the administrative component of the Medical Assistant’s cognitive (knowledge), psychomotor (skills), and affective (behavior) competencies that introduces the student to the professional role and responsibilities of a medical assistant within the health care system. Emphasis on verbal and written communication skills and interpersonal relationships will take place as the students learn to perform the following administrative procedures: reception techniques, telephone techniques, medical office computerization, scheduling appointments, and medical record management utilizing a simulated medical office environment. The student will also learn about legal and ethical issues related to medical practice; medical assistant’s scope of practice; patient privacy and confidentiality; office policies and procedures; and safety and liability considerations as they relate to the operation of a medical office. This course is composed of 40 theory hours and 16 laboratory hours.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: Medical Assistant Certificate, AAS Degree (1.2)

Offered: Fall or Spring or Summer
General Education: Not Applicable