TQM 101 - Total Quality Management

Credit(s): 2
Lecture/Lab Contact Hours: 2, 0

This is an introductory course in Total Quality Management (TQM). An in-depth study of TQM principles and practices will be covered which include: leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership and performance measures. TQM techniques, such as SPC and ISO 9000, will be briefly discussed.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable (1.2)

Offered: Summer
General Education: Not Applicable