AOP 203 - Office Procedures

Credit(s): 3
Lecture/Lab Contact Hours: 3, 0

This course introduces a variety of topics and practices intended to promote personal and professional development. Topics covered include professional ethics, theories of leadership, telework, and an overview of job search techniques. Communication techniques will be applied to the process of making effective presentations, providing proper customer service, and communicating effectively using telecommunications. Strong written and oral communication skills will be emphasized. Students will also gain insight into stress, anger and time-management techniques.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable (1.2)

Offered: Fall
Prerequisite(s): AOP 101 with C or better.
General Education: Not Applicable